K-Electric Works On Customer & Billing Services Restoration Post Cyber-Attack

Earlier this week, Karachi’s electricity provider K-Electric was faced with a cyberattack. The attack led to disruption in its online services and billing. As per the latest update, all critical customer services, including bill payment and the 118 call center have now been successfully restored.

The power supplying company released a statement yesterday saying:

K-Electric experienced an attempted cyber-incident earlier this week. All critical customer services including bill payment solutions and 118 call-center are operational and fully functional.

K-Electric added, that as a precautionary move, they have isolated some of its noncritical services due to which customers could face difficulties accessing their duplicate bills. Though they can still access their duplicate bills via their nearest K Electric customer care center.

Following the cyberattack, K Electric is now following all cybersecurity protocols, as per the statement.

The KE teams have initiated consultation with international information security experts and are also collaborating with local authorities in this regard. Any inconvenience to customers is regretted as the power utility is following cybersecurity protocols.

This will hopefully prevent similar cyberattacks in the future which could lead to a power loss for millions in the city if the situation is not handled properly.